For users of fiat, ViperWin accepts Mastercard, Ecopayz, Flexepin, Interac, Neosurf, and more. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. I’m glad to hear that your issue has been resolved successfully. We aren’t threatening you, you’re the one who threatens my staff. I’ll provide proof to that shortly though because you’re honestly delusional.
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To sum things up, ViperSpin Casino is a very good online casino. You can expect to be treated fairly and have an enjoyable playing experience, without having to worry about any of the negatives common at bad online casinos. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Australia has been accused of opening multiple accounts. The player came to an agreement with the casino and accepted an offer of the return of her deposits and an additional bonus.
Does ViperWin casino accept cryptocurrency payments?
All you are doing is trying to convince people that you are doing the right thing when actually you are keeping the truth to yourselves because you don’t want to pay me. The last time I used this account you will see there was a lot more then 80k in there. My account was approved successfully and happy to prove my identity again to eliminate that excuse. Also Adam, since when does a casino ever decide not to pay someone because they are that concerned about there well-being. I have reviewed your case and will contact the casino to see if I can help. If there’s any relevant communication, please forward it to
Player’s withdrawal has been continually delayed.
You can also find other information related to payment methods such as limits and timeframe for each methods for withdrawal requests. When you sign up for the Viperspin Casino affiliate programme, you will start at a commission rate of 25%. If you can send quality traffic and depositing players, you may increase your commission rate to as high as 40%+. You are able to view all of your players and earning stats in your personal dashboard area.
- The player had requested a resolution sum of $3,000, but the casino refused any further payouts.
- I appreciate that this is not a satisfactory solution to your issue and that you refute the claims of the casino, but please understand that our decision can only be made based on the evidence we have at hand.
- They express skepticism about the Return to Player (RTP) and feel that something is amiss.
- Because my staff as usual Jovan go above and beyond for our players, however you’re dealing with myself here and a support staff there.
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It is important to have as much relevant information as possible to be able to proceed effectively. I’ve seen this a few times before, in other casinos, it happened because the payment provider was not able to process the withdrawal to that particular country. I would say that technically the country is restricted, but to let payers play, registration is possible, and if the player wins and wants to cash out, the country must be changed, so the player can actually withdrawn.
Unjustified complaint
In his communication with the casino, he claimed they denied his earlier communication and shifted the blame. We rejected the complaint because the player didn’t respond to our messages and questions. Once you’ve entered the amount, submit your withdrawal request. The casino will process it and send the money using the method you selected.
Player accused of multiple accounts and fraudulent activity.
The casino had provided evidence of multiple deposits from the player’s card across different accounts, a violation of their terms and conditions. The player had argued for a refund, stating he was unaware of the multiple uses of his card. However, the evidence provided by the casino had contradicted the player’s claim.
Player’s winnings have been reduced.
ViperWin Casino support can be contacted around the clock via both email and live chat. You can find the link to the Help Center at the bottom of the website. We checked the bottom of the Viper Win Casino website and found that this is a product by Estolio Limited. Estolio has been around in the online casino business for years. We also saw that they are licensed by the Philippine Amusement and Gaming Corporation which is a new off-shore license that comes from the Philippine government.
Your Review of ViperSpin Casino
Philippine Amusement is a reliable license and ViperWin should therefore be considered safe. ViperWin has scored a definite win with its slots selection. Even more remarkable is the fact that there are so many top-tier studios included. As you wager money at ViperWin Casino, you receive exclusive coins. These coins can be exchanged for bonus money, free bets, free spins, and more. The more you play, the bigger your potential loyalty prizes get.
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I have withdrawn $10,000 to this date from the winnings and I planned on slowly withdrawing from them as they have a weekly limit withdrawal of $5,000. I have tried to make multiple withdrawals that get knocked back with an error message saying viperspin australia “insufficient account balance”, even though on the withdrawal page it shows my balance “available for withdrawal”. Every day I read about players waiting for more than a few days to pass the verification without a single note from the casino.
- Discuss anything related to ViperSpin Casino with other players, share your opinion, or get answers to your questions.
- The RNGs that the individual software vendors use are all tested and certified for fair gaming and randomness by independent testing agencies.
- Statistics on the tool will sometimes be flagged if they appear to be unusual.
- Even more remarkable is the fact that there are so many top-tier studios included.
- You will find a great selection of games, better than average to be honest so we cannot fault the guys in charge of the site.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
For the sports bonus, the wagering is 6x on your bonus and deposit. This, too, is in line with most sports bonuses in the industry. Every time you see a casino bonus that interests you, it is important to read its terms. Below, we list the most central terms and conditions related to the Viper Win Casino welcome offer. New customers at Viper Win Casino are entitled to a 100% up to $500 + 200 Spins bonus. On top, you will get 200 spins and one try at a fun bonus game called Bonus Crab.
The casino stated that the player had created multiple accounts and accepted a bonus on each. The player denied having a second account or accepting any bonuses. Was asked to refer to term and conditions, relating duplicate accounts. We accept that it is the responsibility of players to make sure that they don’t create multiple accounts at the same casino. Not because we think it’s the right way to do it, but because it’s the industry standard, and we cannot penalize all casinos that don’t enforce the ‘one account per player’ rule the way we consider best.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I original was going to close this case however after reading your email I thought maybe still a chance, considering I don’t I have done anything wrong to trick or harm the casino business. Viperspin should pull up on his file when I last used my original account and when I first started to use my duplicate. @CasinoGuru please advise, unsure what to do, I original was going to close this complaint, however after reading your initial response email I will explain see what your thoughts are. I understand that you have term and conditions it’s plays responsibly to read it however let’s face it no really reads it.
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I’m really not sure how you’re not understanding this, however again we corrected it for you. On this page, you’ll find a list of the latest no-deposit bonuses or free spins and first deposit bonuses offered by ViperSpin Casino which are available to players from your country. If you scroll down to the footer area of the site, you will see that Vuper Spin has a valid licence issued by the gaming authorities in Curacao. A valid licence certainly gives players confidence to deposit real money at a casino or sportsbook.
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Due to the nature of this case, it will be discussed internally with our management team. I will then post an update here in accordance with our conclusions. It shouldn’t matter how much I have deposited on to your casino to determine how much I am entitled to.
Where is ViperWin casino licensed?
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos’ way of resolving them. When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels. VIP members at ViperWin casino are eligible for a cashback bonus of up to 25% of the losses incurred while playing live casino games. The cashback is available based on net losses incurred during gameplay – live casino games only – through the week. You received $4554 in your original deposits back which please know Markus we did not actually have to pay out if we choose to but we do everything correct by our players to ensure that it works for both people.
Nick will leave this complaint open for you, but now I have nothing further to say to you. The mistake is your post code is incorrect and accounting have picked it up. Rather then argue with me, or my team all you needed to do was fix it then your withdrawal could be accepted but you choose to make 7 new posts just going on, and on, and on.
- There is something really off about this casino and the rtp.
- Also Adam, since when does a casino ever decide not to pay someone because they are that concerned about there well-being.
- As we did mention in the email, which you are welcome to attach here or we were actually worried for your wellbeing, the hours you were gambling were hours per day with the account logged into those gaming providers.
- You are able to view all of your players and earning stats in your personal dashboard area.
- I have been with them since June this year and received 2 successful withdrawals recently.
- I run a successful business and im a father and do not have time to gamble no where near the time that the casino is implying.
He bets bigger, he bets every day and he withdraws big amounts of money in Australia. We would like to ask ViperSpin Casino to reply to this complaint. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. I just want to know how a casino can not pay a person for their winnings. I do not have multiple accounts with Viperspin, they are completely making up stories. I’m happy to negotiate an amount to withdraw but I will not except that the casino is not paying me at all.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. Based upon our estimates and collected information, we consider ViperSpin Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn’t have any complaints whatsoever). We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. So I had an issue with Viperspin Casino for a withdrawal for over 20 thousand dollars, I was advised by Roman that the withdrawal cannot be completed due to having a duplicate it account.
I’m uploading every single discussion tomorrow so people can truely understand the drama we have with you then it will become very clear that you live in some type of fantasy universe. I couldn’t care where you play, I genuinely feel sorry for any casino or support management. Your level up funds are void, they’re casino funds and as mentioned your account is banned.
You have additionally received $4,500 AUD in bonuses since then, from wagering bonuses, to free spins, to daily cashbacks. However, the casino also claimed that you have registered a second account using a Gmail address and that both accounts have accepted and used a bonus. Upon looking at the deposit history, there is also evidence to suggest that both accounts have been used simultaneously (repeatedly on the same day).
There is multiple concerns as we did previously mention to you, regarding addiction and responsible gambling. We as a licensed casino take responsible gambling very serious. As we did mention in the email, which you are welcome to attach here or we were actually worried for your wellbeing, the hours you were gambling were hours per day with the account logged into those gaming providers. Before you start playing with your casino bonus, make sure you fully understand the wagering requirements. These conditions can significantly affect your ability to withdraw winnings. Check out our 8 tips on how to beat the wagering requirement.
Additionally, which it is quite sad we use our main email to assist players with anything that is sophisticated. So why do you keep going on and on about the post code when I never did anything different than every other time that I wanted to take money out. As mentioned you are permanently banned after this balance. I really don’t have the energy to deal with your nonsense 50x times weekly asking for bonuses because you’re some large streamer, and all the other nonsense you message. ViperSpin Casino is a medium-sized online casino, according to my research and estimates of its revenues. The size and revenues of an online casino are important, because small gambling websites can theoretically struggle to pay out big wins to especially lucky players.
We can forward any of these logs if required @Adam of all bet logs and the bonus buys stretching far above any responsible gambling limit. We understand, and have high rollers at our casino but this does go far beyond those means and it is actually quite concerning. Now about the bonus funds, you have requested prior bonuses to our team. ViperWin is a fine online casino brand that does just about everything you would want. With a wide range of games, sports betting markets, and bonuses, customers should not easily run out of fun things to do. For the fifth time regardless of your previous withdrawals today our accounting team picked up on your incorrect post code.
There is a wealth of information – from a snapshot of the welcome bonus to a listing of the games and a brief write-up about the casino – available on the home page. Multiple menus on each page guarantee seamless navigation across the website. We only award this rating to casinos that are superbly well-rounded and excel in all categories. When you sign up with Golden Crown-awarded casino, you can rest assured you are playing with only the best. Id also like to inform you that the amount has been paid in sence, and it was a just simple misunderstanding. Please can you remove my complaint or mark the issue as Resolved.
Your earnings are calculated on a monthly basis and payments are made monthly. If you are an affiliate in the gambling industry you should join the programme today. You will have to wait a few days for your account to get approval so be patient.
Well, not the best approach, but as long as the winnings are paid,… I would not call it the best place for high rollers or players with a more aggressive playstyle. I see that these reviews were a few months ago, but since then has things improved with ViperSpin as I am a new signup and was guided here by one of our big slot streamers- Aussieslots.
If you want more information, download our tool to gain access to the console. There, you will have a ton of data that you will be able to use to enhance your gaming experience. Setting deposit limits or any other limits is not possible. Players can only close their accounts by contacting support. Even these names alone are sure to deliver an incredible online gambling experience. For sports fans, ViperWin offers a simple 100% bonus up to $100.